DELIVERY

Delivery is free within the UK, and your order will be delivered by Parcel Force within 2 to 3 working days.

We ship to many European countries, please email harrietpeacheyhome@gmail.com for all orders outside the UK.

All our orders are shipped from the UK. Any import or customs duties incurred are the responsibility of the customer.

RETURNS AND REFUNDS

If for any reason you are not satisfied with your purchase, you are free to return it to us within 14 days of delivery. Please return the item in its original condition, subject to Harriet Peachey receiving the item in its original condition, we will refund the original cost of the item (excluding delivery) but you must pay the postage for returning the item.

MISSING ITEMS

If an item is missing from your delivery, we apologise. Please contact us at harrietpeacheyhome@gmail.com

FAULTY ITEMS

If your item is faulty, we apologise and we will send you a replacement item at no postage cost and reimburse you the cost of returning the faulty item. Alternatively, if you wish, we will refund you fully, including the cost of returning it to us.

EXCHANGES

Should you wish to exchange an item please return it to us within 14 days in its original condition. Once we have received the item in its original condition we will exchange the item according to your wishes subject to availability. You must pay the postage for returning the item but we will send you the replacement item free of charge.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our Returns Policy.

TIMESCALES

Please allow up to 28 days from the time we receive them for us to deal with returned items.

RETURNING ITEMS

Any returned item is your responsibility until it reaches us. We cannot be responsible for items that do not arrive back to us. Therefore we advise that you use a parcel or delivery service that insures you for the value of the goods. 

The address for all returns is:

Harriet Peachey, Marchway, High Street, Lyminge, Kent CT18 8EN United Kingdom

CONTACT US

If you have any queries regarding returns please contact us at harrietpeacheyhome@gmail.com